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About Me.

Originally focusing on Marketing and Retail Management at Santa Clara University, I found myself in an Operations role as my first job out of University. I quickly found it was a great fit because I got to see how the business ran, connecting with all the teams to make the company run. I loved that I was able to bring creativity to the role with new processes but really hone in on data with my love for Excel.

 

Throughout my career, I've been in both Retail Operations and E-commerce Logistics. As we are now living in an omni channel world, I believe the experience in both has really added value to my view of the customer experience. 

Experience

2017 - 2022

Glossier

  • Launched Glossier into the UK and EU market in October 2017

  • Operational lead in a cross divisional team for country launches- Responsible for the operational set up and management of retail pop-ups

  • Oversaw the management of inbound shipments from vendors and outbound shipments to customers

  • Led the Brexit taskforce to ensure infrastructure and compliance are in place prior to the deadline

  • Managed influx of volume during the pandemic while also transitioning the team to work from home and navigate external challenges due to both the pandemic and Brexit

  • Switched UK warehouses, from initial research, shortlist, RFP, final selection, to implementing a successful move during the pandemic

  • Grew and managed the operations of our 3PL in the UK shipping to the UK and EU

  • Worked cross divisionally with Marketing, Planning, Supply Chain, Comms, Sales, Finance and Tech across multiple timelines to launch products every 4-6 weeks

  • Created groundwork for operational excellence in a growing team through process creation and ongoing management

  • Led Brexit and Pandemic workstreams for the UK and EU

  • Continually reported on Operational KPIs and work to improve metrics on an ongoing basis

  • Led for cross divisional teams for international expansion and responsible for further 3PL expansion

  • Responsible for ongoing operation of London Flagship store in Covent Garden

  • Closely planned, executed and delivered strong Black Friday Weekends and Peak Seasons through management of 3PL and cross divisional communication

2014 - 2017

Club Monaco

  • Managed the Operations for nine stores within Europe - two concession businesses in Harvey Nichols and Harrods, six retails stores across London and one retail store in Stockholm

  • Opened three new stores in London and managed the refurbishment of two concessions

  • Created communication materials for store teams and managed internal communication tools including a task management program and intranet site

  • Facilitated bi-annual inventory counts and monthly inventory management

  • Managed R&M for all retail locations to ensure store appearance was up to standard

  • Worked closely with cross functional teams such as IT, Inventory Control, Asset Protection, Merchandising and Planning to ensure communication and processes ran smoothly within retail locations in Europe

  • Liaised with the NY head office for new operational initiatives to role out in the EU

2013 - 2014

Birchbox

  • Worked with the brand team to manage out of stock rate and strategically plan reorders using sales data and trends due to box cycle

  • Created assortments of each box type and allocated to customers based on customer profiles using SQL data and product constraints

  • Created product pages and categories on Magento web platform

  • Managed all shipments from international and domestic brands into and out of the 3PL warehouse, organized web orders out of the warehouse on a daily basis, and organized box production at the warehouse

  • Worked cross functionally with Brands, Editorial, Marketing, Creative, and PR teams to create new operational procedures to improve communication, timing, and efficiency on all processes

  • Took the role of Head of Culture in the office creating team building activities, outings, and a recognition program

2010 - 2013

Ralph Lauren

  • Communication liaison between corporate and field leaders and stores while managing workload from all home office departments for 145 outlet stores

  • Developed and implemented Store Operation projects for the field to align with the company goals and initiatives

  • Involved in the NSO process including back of house and POS set up

  • Supported the department by coordinating and working on various projects and tasks to benefit the store teams

  • Worked on cross divisional projects to invest in the employee experience and impact the customer experience within all North America stores and globally

  • Implemented project plans and strategies for global partners

  • Managed the store fleet intranet providing updates and training to all retail employees

  • Launched a task management system for all retail employees for task compliance and training

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